If you have engaged a PPR Paralegal and you are unhappy with the service you have received, you should follow the process below:
- In the first instance you should complain direct to the Paralegal. If he or she fails to settler your complaint to your satisfaction you should complain to the Paralegals membership body.
- The PPR Paralegal must be a member of one of our Recognised Bodies below:
- If you have exhausted the Recognised Body’s complaints procedure and you are still not satisfied with the outcome, you may complain to the PPR using the Complaints Procedure below:
If the Paralegal is a ‘Registered’ Paralegal you should use Complaints Form CL1. The PPR can hear complaints about a ‘Registered’ Paralegal regarding conduct only.
If the Paralegal is a ‘Regulated Paralegal’ (i.e. holds a Practising Certificate) then you should use Complaints Form CL2. The PPR can hear complaints about a ‘Regulated’ Paralegal concerning conduct and the legal services provided.
Click on the pictures below to view the complaint procedure